JASHODA JEWELS

4.1 Nature of Silver Products

Jashoda Jewels offers jewellery and silver products crafted from two primary types of silver:

• 925 Sterling Silver: This alloy contains 92.5% pure silver blended with 7.5% other metals (predominantly copper) to enhance hardness, wearability, and durability. 925 silver is the industry standard for jewellery and is well-suited for everyday wear. Over time, 925 silver may exhibit natural tarnishing due to exposure to air, moisture, sulphur compounds, and skin oils. This is a natural property of the metal and does not constitute a defect.
• 999 Fine Silver: This grade contains 99.9% pure silver, making it one of the highest purity forms of silver commercially available. Fine silver has a distinctive white lustre and is free from alloy metals. Due to its high purity, 999 silver is naturally softer and more malleable than 925 silver. It is less resistant to scratches and deformation under pressure. Customers purchasing 999 silver jewellery or collectibles should be aware of these inherent characteristics.

4.2 Hallmarking

Where applicable, our silver products carry BIS (Bureau of Indian Standards) hallmarks in accordance with the BIS Hallmarking Scheme for Precious Metal Articles under the BIS Act, 2016. Hallmark details, where present, will be mentioned on the respective product listing. The Company endeavours to maintain accurate hallmarking information, but customers are advised to verify hallmark details upon receipt.

4.3 Product Variation Disclaimer

All Products displayed on the Website are subject to the following variations, which shall not constitute grounds for return or dispute:

• •Weight: The actual weight of jewellery items may vary by a margin of ±2–5% from the listed weight, owing to handcrafting processes, stone settings, and finishing techniques.
• •Colour and Finish: On-screen representation of product colour and sheen may differ from the actual product due to monitor calibrations, photography lighting conditions, and natural variations in silver.
• •Design: Handcrafted and artisanal items may carry minor design variations from the product images displayed online, as each piece is individually crafted.

By placing an Order, you acknowledge and accept these variations as inherent to the nature of silver jewellery and artisanal craftsmanship.

5.1 Pricing

All prices displayed on the Website are inclusive of applicable Goods and Services Tax (GST) as required under Indian tax laws, unless explicitly stated otherwise. Jashoda Jewels reserves the right to revise prices at any time without prior notice. However, the price applicable to your Order will be the price displayed at the time of checkout and confirmed at the time of successful payment.

For Products crafted from 999 Fine Silver (including coins and silver bars), prices are subject to dynamic adjustment in alignment with prevailing live silver market rates (London Bullion Market Association or equivalent domestic benchmarks). Such dynamic pricing reflects the commodity nature of high-purity silver. The price applicable to your specific Order will be locked at the time your payment is successfully processed and confirmed.

5.2 Payment Methods

The following payment methods are accepted on the Website:

• •Unified Payments Interface (UPI)
• •Debit Cards and Credit Cards (Visa, MasterCard, RuPay, and other accepted networks)
• •Net Banking
• •Digital Wallets and Prepaid Payment Instruments (as available on the platform)

All online transactions are processed through secure, PCI-DSS compliant payment gateways. Jashoda Jewels does not store card numbers, CVV, or other sensitive payment credentials on its servers. By initiating a payment, you authorise the transaction and agree to the terms of the applicable payment gateway.

5.3 Payment Failure and Reconciliation

In the event of a payment failure where the amount is debited from your account but the Order is not confirmed, the transaction will be automatically reversed within 5–7 business banking days. Jashoda Jewels shall not be liable for delays caused by your bank or payment service provider. You may contact us at support@jashodajewels.com for assistance with payment reconciliation.

6.1 Order Confirmation

An Order placed on the Website constitutes an offer to purchase and does not become a binding contract until accepted by Jashoda Jewels. Acceptance is confirmed only when we send you an Order Confirmation email/SMS detailing the items, price, and estimated dispatch timeline. We reserve the right to decline or cancel any Order at our sole discretion, including but not limited to cases involving pricing errors, stock unavailability, suspected fraudulent activity, incomplete information, or operational constraints.

6.2 Order Cancellation by Customer

Customers may request cancellation of a Standard (non-customised) Order within 12 hours of placing the Order, provided the Order has not yet been dispatched. Cancellation requests must be made by contacting support@jashodajewels.com or [contact number] immediately. Once an Order has been dispatched, it cannot be cancelled.

Custom and Made-to-Order items cannot be cancelled once the manufacturing process has commenced, regardless of the time elapsed since the Order was placed. This is due to the bespoke nature of such items, which are crafted specifically to the customer's specifications.

Orders for 999 Silver coins and bars cannot be cancelled once confirmed, as these are subject to live commodity pricing and immediate procurement.

6.3 Cancellation by Jashoda Jewels

Jashoda Jewels reserves the right to cancel any Order in whole or in part due to reasons including, but not limited to, unavailability of stock, errors in product or pricing information, inability to verify payment or customer identity, or events beyond our reasonable control. In such cases, a full refund of the amount paid will be processed within 7–10 business days.

7.1 Delivery Partners

All Orders are shipped through reputable third-party courier and logistics partners ('Delivery Partners'). Jashoda Jewels shall not be liable for delays, damages, or losses arising from the actions, negligence, or failures of such Delivery Partners. However, we will make reasonable efforts to assist customers in resolving delivery disputes with Delivery Partners.

7.2 Delivery Timelines

Standard delivery timelines are 5–10 business days from the date of dispatch, depending on the delivery location within India. Made-to-order and customised items carry additional production lead times of 7–21 business days, which will be communicated at the time of Order confirmation. These timelines are estimates and not guarantees.

7.3 Delivery Liability Limitation

Jashoda Jewels shall not be held liable for delays in delivery caused by factors outside our reasonable control, including but not limited to natural disasters, civil unrest, government actions, logistics network disruptions, incorrect or incomplete delivery addresses provided by the customer, or failures of third-party service providers. Risk of loss or damage to Products passes to the customer upon handover to the Delivery Partner.

7.4 International Shipping

International delivery is available to select countries and is subject to applicable customs regulations, import duties, and taxes levied by the destination country. Such duties and charges are entirely the responsibility of the recipient and are not included in the Product price or shipping fee. Jashoda Jewels shall not be liable for delays or product detention at customs.

9.1 Care for 925 Sterling Silver

925 Sterling Silver naturally tarnishes over time due to the oxidation of the copper alloy content when exposed to air, moisture, sulphur compounds (found in rubber, eggs, and certain foods), perspiration, lotions, and perfumes. Tarnishing is not a manufacturing defect. To preserve the lustre of 925 silver:

• •Store jewellery in a sealed zip-lock pouch or airtight container when not in use.
• •Avoid contact with water, household chemicals, chlorine, and beauty products.
• •Clean gently with a soft silver polishing cloth. Avoid abrasive materials.
• •Remove jewellery before swimming, bathing, or engaging in physical activity.

9.2 Care for 999 Fine Silver

999 Fine Silver, due to its high purity, is softer and more susceptible to scratching, bending, and surface marking than 925 silver. Customers are advised to handle 999 silver products with particular care and to avoid:

• •Dropping or subjecting items to impact, as fine silver dents and deforms more easily.
• •Stacking fine silver jewellery with harder metals that may cause abrasion.
• •Exposure to harsh chemicals or cleaning agents.

Damage caused by improper care or handling is not covered under any return or exchange provision.