JASHODA JEWELS

We use the personal information collected from you for the following specific and legitimate business purposes:

• •Order Processing and Fulfillment: To verify, process, and confirm your Order; generate invoices; coordinate with Delivery Partners for dispatch and tracking; and communicate your Order status.
• •Payment Processing: To facilitate secure payment transactions through our integrated payment gateway partners.
• •Customer Support: To respond to your queries, complaints, return requests, and post-purchase assistance.
• •Delivery Coordination: To share your name and delivery address with our third-party logistics partners solely for the purpose of delivering your Order.
• •Legal and Regulatory Compliance: To maintain transaction records as required under Indian tax laws (GST), consumer protection regulations, and audit obligations.
• •Fraud Detection and Security: To detect, investigate, and prevent fraudulent transactions, identity misuse, and security breaches on our platform.
• •Service Improvement and Analytics: To understand customer preferences, improve product listings and website performance, and enhance the overall user experience on our platform.
• •Marketing and Promotions: To send you information about new collections, offers, seasonal promotions, and updates — only where you have provided consent or have not opted out. You may unsubscribe at any time by clicking the 'Unsubscribe' link or by writing to jashodajewels@gmail.com.

Jashoda Jewels does not sell, rent, or commercially transfer your personal data to any unauthorised third party. We may share your information only with the following categories of authorised service providers, strictly for the purposes described:

• •Payment Gateway Partners: Your payment information is securely transmitted to and processed by authorised and PCI-DSS compliant payment gateway operators (such as Razorpay, PayU, CCAvenue, or similar platforms). These partners process payment data under their own security standards and privacy policies.
• •Logistics and Delivery Partners: Your name, contact number, and delivery address are shared with our third-party courier and logistics companies for the sole purpose of delivering your Order. These partners are contractually bound to use your data only for delivery purposes.
• •Legal and Regulatory Authorities: We may disclose your personal information to law enforcement agencies, regulatory authorities, or judicial bodies when required to do so by applicable law, court order, or government directive.
• •Technology Service Providers: We may share limited technical data with authorised IT and cloud service providers who assist in website hosting, maintenance, and security — strictly under confidentiality agreements.

Any third party with whom we share your data is required to maintain the confidentiality and security of your information and is prohibited from using it for any purpose other than that for which it was shared.

We retain your personal information for as long as is necessary to fulfill the purposes described in this Policy, to comply with our legal obligations under Indian law (including GST record-keeping requirements of a minimum of 6 years), to resolve disputes, and to enforce our agreements. When data is no longer required, we will securely delete or anonymise it.

Jashoda Jewels employs reasonable and industry-appropriate technical and organisational security measures to safeguard your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• •Secure HTTPS encryption for all data transmitted between your browser and our Website.
• •Restricted internal access to customer data on a need-to-know basis.
• •Integration of PCI-DSS compliant payment gateways to handle all payment transactions.
• •Regular security reviews and updates to our Website infrastructure.

While we take all reasonable precautions, no method of electronic transmission or storage is entirely immune to security risks. In the event of a data breach that may materially affect your rights or interests, we will notify affected users in accordance with applicable Indian law.

As a user of our Website and customer of Jashoda Jewels, you have the following rights concerning your personal data:

• • Right of Access: You may request a copy of the personal information we hold about you.
• • Right of Correction: You may request correction of any inaccurate or outdated personal data.
• • Right of Deletion: You may request deletion of your personal data from our systems, subject to our legal obligations to retain certain records under applicable Indian law.
• • Right to Withdraw Consent for Marketing: You may opt out of receiving marketing and promotional communications at any time, without affecting your ability to place or track Orders.

To exercise any of these rights, please send a written request to jashodajewels@gmail.com. We will respond within 30 days of receiving your request.

Our Website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files placed on your device that help us:

• •Remember your login session and cart contents during a visit.
• •Understand Website usage patterns to improve navigation and content.
• •Deliver relevant promotional content where permitted.

You may configure your browser to refuse all cookies or to alert you when cookies are being sent. However, please note that disabling cookies may affect the functionality of certain features on our Website, including the shopping cart and checkout process. By continuing to use our Website with cookies enabled, you consent to our use of cookies as described above.

Our Website and services are not directed at or intended for children below the age of 18. We do not knowingly collect personal information from minors. If you believe that a minor has provided us with personal data without parental consent, please contact us immediately at jashodajewels@gmail.com and we will take steps to delete such information promptly.

Our Website may contain links to third-party websites, including payment platforms and social media profiles. These websites operate independently and have their own privacy policies, for which Jashoda Jewels bears no responsibility. We encourage you to review the privacy policies of any third-party websites you visit.

Jashoda Jewels reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our Website after the posting of changes constitutes your acceptance of the revised Privacy Policy. For significant changes, we may also notify registered customers by email.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have designated a Grievance Officer for privacy-related complaints:

Response Time: Within 48 hours of receipt of complaint.