JASHODA JEWELS

At Jashoda Jewels, we take great care in crafting and quality-checking every product before dispatch. Due to the sensitive nature of silver jewellery as a commodity — including hygiene considerations, commodity price volatility for fine silver, and the bespoke nature of customised items — we maintain a strict no-return and no-exchange policy as a fundamental business rule.

Returns, exchanges, or refunds will NOT be accepted under any of the following ordinary circumstances:

• •Change of mind or personal preference after purchase.
• •Dissatisfaction with natural product variation in colour, shade, or minor weight deviation within disclosed tolerances.
• •Tarnishing of 925 silver resulting from exposure, wear, or lack of care.
• •Scratches or deformation of 999 fine silver resulting from ordinary handling.
• •Delays in delivery caused by the Delivery Partner or external factors.
• •Failure to refer to product descriptions, purity disclosures, or care guidelines prior to purchase.

Returns and refunds will be considered solely in the following three exceptional circumstances:

To be considered for a return under any of the three eligible exceptions listed in Section 2, ALL of the following conditions must be strictly met:

• 1
  Reporting Deadline:

  The issue must be reported to Jashoda Jewels within 24 to 48 hours of confirmed delivery (as per courier tracking records). Reports submitted beyond this window will not be entertained under any circumstances.

• 2
  Mandatory Documentation:

  Customers must submit clear photographic and/or video evidence of (a) the damaged, wrong, or defective product; (b) the product alongside its original packaging and courier seal; and (c) the delivery label showing the order ID and delivery address. Evidence must be submitted by email to jashodajewels@gmail.com with the subject line 'Return Request – Order ID [XXXX]'.

• 3
  Unused and Unaltered Condition:

  The product must be unworn, unused, unaltered, and free from any signs of customer-induced damage or modification.

• 4
  Original Packaging:

  The product must be returned in its original packaging, with all tags, pouches, certificates of authenticity, and accompanying accessories intact.

• 5
  Return Authorisation:

  A return will only be processed upon receipt of a written Return Authorisation confirmation from Jashoda Jewels. Unauthorised returns will be rejected and returned to sender at the customer's cost.

The following categories of products are strictly non-returnable and non-refundable under any circumstances, including the exceptional cases listed in Section 2:

All return requests, evidence submissions, and refund queries must be directed to: